Terms of Service

Last updated: October 2026

1. About us

Voosh.Travel is operated by Voosh Limited, registered in England and Wales. Address: Voosh Limited, Flat 2, 6 Silverdale Road, Eastbourne, East Sussex, BN20 7AL, United Kingdom. Contact: support@vooshgroup.com. By using the Voosh.Travel app or website you agree to these terms.

2. What we offer

Through Voosh.Travel you can book flights and buy travel eSIM data plans. More services, such as hotels and airport lounges, may be added and will be covered by these terms when they launch.

3. Flights

• Who you contract with: we arrange your flight booking with the airline through our booking partner, Duffel. Your contract of carriage is with the airline, and the airline’s conditions of carriage and fare rules apply.
• Prices: the price shown before you pay is the total for all travellers, including taxes, airline charges and our booking fee. We confirm the latest price with the airline before taking payment.
• Payment and confirmation: your card is authorised when you pay and only charged once the airline confirms your booking. If the airline cannot confirm, the authorisation is released and you are not charged.
• Your details: you must enter each traveller’s name, date of birth and gender exactly as on their passport. Airlines may charge to correct names, or refuse boarding if details do not match.
• Travel documents: you are responsible for valid passports, visas, health requirements and check-in for every traveller.
• Changes and cancellations: these follow the airline’s fare rules. Many fares are non-refundable. Where a refund is due from the airline we pass it on to you; our booking fee is non-refundable unless the airline cancels your flight.
• Schedule changes: airlines sometimes change flight times. We will tell you by email using the contact details you gave when booking.
• Financial protection: [ATOL / financial protection statement — to be confirmed with the Civil Aviation Authority before launch].

4. eSIMs

• eSIMs are data-only unless stated otherwise and are delivered by QR code and in the app shortly after purchase.
• It is your responsibility to check your phone supports eSIM and is unlocked before buying.
• See our Refund Policy for eSIM refunds.

5. Payments

Payments are processed securely by Stripe. We never store your full card details. Prices are shown in the currency displayed at checkout.

6. Your account

Keep your login details safe. You can delete your account at any time in the app. We may suspend accounts used for fraud or misuse.

7. Our liability

We are responsible for arranging your booking with reasonable care and skill. We are not responsible for the airline’s performance of your flight, which is covered by the airline’s conditions and your legal rights against the airline (including UK261 compensation where it applies). Nothing in these terms limits your statutory rights.

8. Complaints

Please contact support@vooshgroup.com and we will aim to reply within 2 business days.

9. Governing law

These terms are governed by the laws of England and Wales.