Refund Policy

Last updated: October 2026

Flights

Flight refunds follow the airline’s fare rules, which are shown before you book. If your fare allows a refund, or the airline cancels your flight, contact us and we will request the refund from the airline and pass it on to you as soon as we receive it. Our booking fee is non-refundable unless the airline cancels your flight.

eSIMs: when you can get a refund

You can get a full refund if you have not scanned or installed the eSIM QR code and you ask within 14 days of purchase.

eSIMs: when we cannot refund

Once an eSIM has been scanned, installed or activated, it cannot be refunded. We also cannot refund purchases for incompatible or locked devices, or requests made after 14 days.

How to request a refund

Email support@vooshgroup.com with the email address you booked with and your booking reference (flights) or ICCID number (eSIMs, shown in your confirmation email). We aim to respond within 2 business days.